Returns & Exchanges

At BLUETTI, we stand behind the quality of our power solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction with every purchase. If you are not satisfied for any reason, you can initiate a return for a full refund or exchange within 30 days of receiving your product.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team at [email protected] with your order number and the reason for your return.

• 2.
  Receive Authorization

  Once your request is approved, our team will provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all accessories and manuals, clearly marking the RMA number on the outside of the box.

• 4.
  Inspection and Refund

  After we receive and inspect the returned unit, we will process your refund to the original payment method or ship your replacement within 5-7 business days.